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++IS SHIPPING FREE?

Shipping is free on any US orders!

++HOW LONG DOES IT TAKE TO RECEIVE MY PRESCRIPTION OR NON PRESCRIPTION EYEGLASSES?

Most orders leave our facility within 3 to 5 business days, plus the time it takes either FedEx Ground or USPS Priority to deliver your order. (Expedited domestic shipping is available if you need your frames ASAP.

++DO YOU OFFER EXPEDITED SHIPPING?

Expedited US shipping is available!

  • Three-Day shipping is $25
  • Two-Day shipping is $35
  • Next-Day shipping is $49.

Weekends and holidays don\\\\'t apply. We do not offer expedited shipping for international orders.

++HOW DO I TRACK ON SHIPMENT?

We will email you your order\\\\'s tracking number. You can also login to your account get the tracking number to check on your package delivery.

++HOW DO I ADD PRESCRIPTION LENSE TO MY FRAME PURCHASE?

On the produce detail page you can add prescription lenses to any pair of designer frames.

  1. If you have your eye doctors prescription handy, take a photo or scan it and upload it by clicking the upload file button.
  2. Fill out the prescription fields to match the prescription provided my your eye doctor.
  3. Choose the type of lens, material, and color/tint.
  4. Add any comments you may have to help out professional optometrist complete your prescription order.

++WHO IS MAKING MY PRESCRIPTION LENSES?

Folxe has a team of experience optometrists working on all prescription lenses. All of our lenses are created from top-quality materials to ensure your complete satisfaction.

++DO YOU USE QUALITY MATERIALS TO CREATE PRESCRIPTION LENSES

Yes, Folxe only uses the best quality material in the eyewear industry to create every prescription lens order!

++DO WE OFFER PROGRESSIVE LENSES?

At this time, we are happy to offer Premium Progressive Lenses - available with most of our optical frames. You can customize your lenses options during the checkout process. We use HD digital free-form progressive lenses that are custom made for each customer considering their prescription specifics, the frame they chosen and other factors.

++ARE ALL THE DESIGNER FRAME YOU SELL AUTHENTIC?

Yes, all our design frames come directly from the brand manufacturer. 

++WHAT DOES MY PURCHASE INCLUDE?

When you order frames from FOLXE.COM, your purchase includes high-quality eyeglass frames, single-vision polycarbonate lenses with UV coating, anti-reflective coating, anti-scratch coating. It also includes free shipping and free returns.

All purchases are covered by a 1-year limited warranty.

++HOW DOES OUR WARRANTY WORK?

We provide our customers with a 1-year limited warranty from the date of purchase on all frames purchased through our site. This warranty covers normal wear and tear of the frames. Lenses, hinges, and nose pieces are not included under this warranty. If you decide to fill your lens prescription through a third party, this voids our limited warranty. All warranty inquiries should be directed to customerservice@folxe.com.

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Contact Info

Folxe

73 Country Club Drive
Port Washington, NY - 11050

(516)-570-7557
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